Q: WHAT ARE YOUR SHIPPING OPTIONS WITHIN THE UNITED STATES?

A: Standard Shipping: $5.00 7-14 business days. No signature required.

Q: WHAT ARE YOUR SHIPPING OPTIONS FOR INTERNATIONAL SHIPPING? 

A: We ship Internationally via UPS. 

(7-14 business days) : International Priority Duties & Taxes Prepaid. Your customs fees are prepaid and no funds will need to be collected prior to delivery. 

 Q: How do I track my order?

A: Your order will process for 48-72 business hours. Once your order has shipped an email will be sent to you containing tracking information.  Additionally please allow 24-48 business hours for your shipment details to update with USPS. 

 Q: What is considered a Final Sale?

A: All items are final sale.

Q: HOW DO I KNOW IF MY ORDER HAS BEEN PLACED?

A: Upon completion of your order a confirmation email with the details of your order will be sent to you. Please ensure your checkout process is complete until you reach the page containing your order number. If you have any additional questions feel free to contact our support team at info@thenvbrand.com. One of our Customer Service representatives will be happy to assist you. Kindly note to check your spam folder as the email may have filtered into that folder. 

Q: WHAT IF MY ORDER HAS NOT BEEN DELIVERED?

A: If after contacting USPS you still need assistance regarding locating your order feel free to contact us at info@thenvbrand.com and one of our representatives will be happy to assist you.

Q: I'VE JUST PLACED MY ORDER, CAN I CHANGE IT?

A: We prepare your order for shipment very shortly after your order is placed. This quick turnaround time does not allow for any changes to your order. We apologize for any inconvenience!

Q: WHAT IS YOUR STORE POLICY?

A: Items bought on THENVBRAND.COM will gladly be accepted for store credit only.

Q: I RECEIVED A DAMAGED ITEM. WHAT DO I DO?

In the rare event that the item you received is not in pristine condition [we're truly sorry!] Please contact our team with a photo of the damage and we will gladly replace the item free of shipping charge.